The Fletcher-Terry Company, LLC

Shipping Policy

Last updated: October 26, 2026

 

This online store is operated by The Fletcher-Terry Company, LLC (“we”, “us” and “our”). The Fletcher-Terry Company, LLC offers this online store, including all information, tools and services available from this online store to you, the use, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

This document outlines the shipping policies when shopping and purchasing online at shop.fletcher-terry.com. Terms are subject to change. Continued use of this online store is acknowledgement of these terms or any changes, as per our Terms of Service.

Minimum Orders

There is no minimum order amount on our online store. 

Prices

Prices are F.O.B. East Berlin, CT and subject to change without notice. Orders are accepted on the basis at prices and terms in effect at the time of sale. 

Refunds & Returns

No merchandise is to be returned without authorization from The Fletcher-Terry Company, LLC. For more information, please see our Return & Refund Policy. 

Taxes

If, under any law, The Fletcher-Terry Company, LLC is required to pay or collect tax, use tax, or exercise tax, the amount of these taxes will be added to the order and collected at checkout, unless a Tax-Exempt Certificate is supplied.

 Taxes on orders placed at shop.fletcher-terry.com will be collected if the account’s billing address is located within the following states:

•  Connecticut
• Illinois

 

International Orders

International customers may be required to pay import duties, customs fees, tariffs, VAT, GST, or other taxes imposed by the destination country. These charges are separate from the shipping fees paid at checkout. The amount and collection process vary by country. Customers are responsible for all applicable import charges, which may be collected by the carrier or customs authorities before delivery or release of shipment.